On the Homepage, you can click on a link Sign up Here , or you can click Sign up for an Account when you are prompted during the buying process. If you already have an account, you can login using your LoginID and password.
A Login is required for the following reasons:
Provide your PINs online and in email
Show Order History
Provide Quick Pinless recharges
Setup Speed Dial
View PIN Balances
Special offers in email , as we have a no spam Email policy (See No-Spam Email Policy)
Administrative Communication
What if I don't have an Email-ID?
Please contact Customer service to for help. You can still make online purchases, but please note that in absence of an Email-ID, it is not possible for us to deliver PINs to you in email. Your account history can show you the PINs you purchased before, but you cannot receive any email communication such as promotion, new products from Konnect24.com
On the Home-page, there is a Login-box on the top-right hand side of the screen. Enter your Login ID and correct password and click Sign-in. Account can only be accessed by entering the correct Login and password. As a security policy, account will be locked after 5 un-successful consecutive attempts. If your account is locked, please contact Customer service to unlock the account by asking you some relevant questions form your sign up info, or wait for 2 hours before logging in again. See below steps regarding how to solve login issues.
Click on the link Forgotten Password?
Provide your Login Id
Click OK when done
Your password will be sent in Email
If you don't have an Email ID, please contact Customer Service for help.
How to change my Email address or Login ID?
Please login into your current account info : current email address , password and click on change password and or email address a link will be sent to you in your current address , access that link and you will be prompted to enter a new email address and password. If further issues please contact customer service for help.
Member Account contains following information about each member stored in an encrypted form on our secure servers.
Name - to prevent fraudulent transactions
Address - to prevent fraudulent transactions
Email - to send order confirmation, passwords, pins etc.
Phone Number(s) - to prevent fraudulent transactions
Security question and answer – to prevent fraudulent transactions
All personally identifiable information is stored in encrypted form on our secured servers. Konnect24.com does not share any information about you with any other entities.
How can I buy phone cards online?
Use your Login ID to login into your account. Add phone cards that you like to the shopping cart using link Add Product. When you are done adding all the phone cards to your shopping cart, click on Check Out. Enter your Credit-Card information and click on Charge my Credit Card /Accept button. Your transaction is complete.
You can pay through Credit card, Debit card and PayPal. We accept American Express, Discover, MasterCard and VISA card.
Our website is 100% secure. We encrypt all communication between your browser and our website. We do not store your full Credit-Card information. Your personal information is stored encrypted and securely behind the firewalls on our secured servers. We are 100% compliant with Payment Card Industry's Cardholder Information Security Program (CISP). CISP is an industry wide program initiated by VISA, MasterCard, AMEX, and Discover and requires all the payment gateway services and online Merchants to adhere to the strictest regulations concerning your data. Now you know, it is completely safe to use your Credit cards on our website.
How long does it take to complete my order?
You are making an Online purchase. If you are our existing customer, you will get your PINs immediately on the screen and in email as soon as your credit card payment is complete. However, if you are a first time buyer from our website, in order to protect your credit card and information, we MAY need to call you before issuing your pins and sending in email. We hope you understand that we are doing this in order to protect you - our valuable customer.
How to check any of my Current and Previous Orders?
You can log into your account to check your order history. Your most recent purchases will show up on the top of the list.
We offer 100% money back guarantee. If for any instance, you are not pleased with our service, we will refund 100% of the remaining balance.
Coupon must be spent before the Expiration date mentioned for the Coupon. After the Expiration date, Coupon is not valid therefore not usable.
This Coupon must be redeemed at www. Konnect24.com web site, toward the purchase of products listed on our website
If the Coupon is issued for specific Products, then the shopping cart must contain at least one of such products for Coupon to be applicable
Coupons are not redeemable for cash and cannot be returned for a cash refund
Coupons are to be used only by the Customer to whom coupon was issued and for the specific Email address. Coupons are not transferable under any circumstances
Each coupon has a Minimum purchase amount. Shopping cart total must be more than such Minimum amount (before Tax/Shipping/Handling) for Coupon to be applied
More than one Coupons cannot be applied to a Shopping cart at a time
Coupons and their use on the Konnect24.com web site are subject to and governed by Konnect24.com general Terms and conditions
Konnect24.com is not responsible for Expired and/or Lost Coupons
If you have any questions or need more information, please visit the Konnect24.com's online in FAQ section
konnect.24.com reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained or applied Coupon is redeemed through the Konnect.24.com Web site.
Konnect24.com reserves the right to cancel Coupon(s) anytime without assigning any reason whatsoever
To serve our Customers better, Konnect24.com reserves the right to modify the terms and conditions governing Coupons and/or their usage and other related or unrelated areas of website konnect24.com
Using phone cards is very easy. Here's how you can place your calls using a phone card:
Call the Access number provided with your phonecard PIN, from any touch tone phone (Rotary phone cannot work with phonecards)
Enter your PIN number when prompted by the system (not needed for PINLESS phonecards)
Dial the number you wish to call.
For international calls, dial 011 + your destination number along with the applicable National and City specific codes
Within the United States or Canada, dial 1 + your destination number within the United States or Canada or the 011 + the calling number for Caribbean.
Who to contact if I have a problem with the PhoneCard?
If you face any issue with service, you can always reach our 24x7 customer support at Konnect24 Support You can also email us at Support@konnect.com
How do I add additional minutes to my Phonecard?
You can add more minutes to your phonecard if that is a Pinless or Rechargeable phonecard. If it is not a card of this type, you cannot add more money to your phonecard - please buy a new card when it expires, or join our Pinless solution.
PINLESS cards are new type of phonecards that allow you to make phone calls without the need of entering your PINs (thereby the name PINLESS). All Pinless cards sold on Konnect24.com's website are also Rechargeable (which means you can add more money to your Pinless phonecard anytime).
Please note that PINLESS cards:
Use a computer program to identify and record the phone number from where you are calling. This is called as ANI (Automatic Number Identification)
ANI allows computer to save your phone number and recognize it when you call again
When you call from a Phone for the first time, you will be prompted to press 1 if you want the computer to remember the phone number, or press 2 if you don't care
-- if you press 1, next time you will not need to enter PIN if calling from the same phone number
-- if you press 2, you will need to provide the PIN next time even if calling from the same phone number
You can remove your phone number from the computer program anytime, by visiting your account section
What is a RECHARGEABLE phonecard?
Rechargeable phonecards allow you to add more money to the phonecard. This way, you can keep using the same PIN always. Thereby saves you time, prevent any worry about cards being misplaced. Feature available for PinLess Account only
Speed Dial is a very user-friendly new concept. When you use PINLESS phonecards, you can also create 2-digit codes for your long-long destination numbers. When you make the phone call, the system tells you to enter your destination number. At this time you can enter your 2-digit code followed by a # (pound) key. System will tell you how many minutes you have and then connect you to the destination. Once you are done with the call, you can press the # (pound) key again to place another call, or if you are done simply hang-up.
Instead of the Toll-free access numbers, Local access cards provide you with phone numbers in your local calling area. You can pick access-numbers that are local to your calling area for making the call. Local Access Cards are usually cheaper than the 800 numbers.
You are solely responsible for choosing access numbers that are local to you and are free of charge. We recommend that you contact your local telephone company to confirm that the number(s) that appear are both local and free of charge for you to call. Konnect24.com will not reimburse you for any long distance phone charges incurred.
What is the balance on my Phone card or Pinless account?
When you call the access-number for the phone card, the system will tell you the balance remaining on the card. For PINLESS and Rechargeable phonecards, you can click your PIN BALANCE to check your balance.
Can I use my Pinless account outside of the USA?
Currently, we have that option in many countries, please visit our originating country list. Then select which country you access you wish to use.
What is Rate/Minute or Cents/Minute?
Rate/Minute or Cents/Minute indicates the rate per minute of the phonecard or pinless that is charged to you. It allows you to know the rate for the destination to which you are making the call.
Rounding is the billing increment used to find out how much money should be deducted from your phonecard or pinless for your call. For example, if Rounding is 3 minutes, it means that your phonecard will be charged in 3-minutes increment. So for example, if you talk for less than or equal to 3 minutes, you will pay charges for 3 minutes. 1 minute rounding counts your completed minutes (for example for a call of 1 minute, 25 seconds, you will still pay 2 minutes)
There is an additional charge of 99 cents if you place the call from a payphone. This fee is charged by the owner of the payphone and is a standard for all calling cards. There will be additional charges for using toll-free access where local access number is available. You will be responsible for using local access number that are local to you and free of charge. Please confirm first from your local telecommunication company to confirm that the number(s) that appear are both local and free of charge for you to call. Konnect24 will not reimburse you for any phone charges incurred.
How is it different to call on a Cell Phone?
Calls to international cellphones could cost more than calling regular phones in the same area. Please check the details of our rates in relation to the country you are calling.
What are City (or Location) specific phonecards?
City or Location specific phonecards (generally) provide more minutes for the same price.
99c per call.
Virtual Numbers is what sets you a part from the next professional individual. It s a local telephone number , used to forward all your calls to your mobile phone or landline phone anywhere in the world your engagements take you. Konnect 24 offers Virtual numbers in more than 60+ countries ( See our country list below and , and if yours is not in it please send us a request to check our availability and an answer will be provided to you within 24 hrs)
It gives you that Global and impressive presence at very affordable price
The ability to receive faxes by call-forwarding to a fax number
Great saving for your client or love ones calling you
At Konnect24.com we follows a strict No-SPAM policy in accordance with the Federal, State and Local laws. All emails that we sent contain a return address and our website has a clear link where a registered member can Unsubscribe from our promotional material mailing programs. Or, you can contact the Customer Service and request to be removed from the Mailing programs. We do not share any of your information with 3rd parties. Periodically, Konnect24.com may send special offers in Email (Advertisement Emails) to the members registered with Konnect24.com (not opted-out members only) for saving even more money on their phonecard needs and also to introduce new and/or features on the website. We may also send Administrative emails which contain advisory information on Member accounts and/or changes to Privacy policy and other important changes on the website. Members can use this page to indicate that they do not wish to receive Advertisement emails from Konnect24.com. Once a member indicates that he/she no longer wants to receive Adv. emails, their email Ids will be removed from all such communications. Administrative emails are exempted from this policy because it can contain important information applicable to the Members.
You can reach Customer service through emails at info@konnect24.com